Reviews & Visibility · get chosen, then get found
Every client gets a review request after their visit. Every review gets an answer in the reviewer's language. Your Google profile, posts and listings are kept up to date, and you see what it brings in every month.
We start by checking your reviews and your Google profile next to the businesses around you. Free, done by hand.
Thanks for coming in today, [name]. How did we do? A review on Google helps the next person choose: [link]An example. You approve the exact words.
Where it slips
Happy clients rarely write a review on their own. Not because they didn't like you. Nobody asked at the right moment.
A client thanks you on the way out. You mean to send the review link tonight. Tonight gets busy.
Your last review is from the spring. The business down the street got six this month.
A review comes in, good or bad. It sits there without an answer because replying takes time you don't have.
Someone searches at 9 pm. Your hours on Google are wrong, so they call the next name on the list.
People choose from what they see on Google before they ever see your work.
Why reviews decide
Your stars, your number of reviews and how recent they are sit right next to the businesses around you.
A steady flow of new reviews tells people you are busy now, not two years ago.
How you answer a review, good or bad, shows the next client how you treat people.
Your numbers, not an industry average. The Diagnostic+ counts your real reviews and your neighbours', before we talk.
How it works
By text or email, pointing straight to your Google page, in the client's language.
Written in the reviewer's language. Your best reviews are also shown on your website.
Services, hours, photos and questions kept up to date, with posts in French and English (Visibility and Plus).
Apple Maps, Bing, Yelp, Pages Jaunes and 40+ directories, with duplicates removed (Visibility and Plus).
A monthly report of calls, directions and clicks, and how you rank on the map (Visibility and Plus).
We set it up with you, in each language you need, before the first request goes out.
The question every owner asks
Most people have been asked before, and many say yes when the request is short and comes right after the visit. What they look for, once they read, is whether your reviews are recent and whether you answer them.
of consumers won't use a business with fewer than 20 reviews.Source: BrightLocal, Local Consumer Review Survey 2026, 1,002 US consumers
look for reviews written in the last three months.Source: BrightLocal 2026
are likely to use a business that responds to all of its reviews.Source: BrightLocal 2026
One short message with the link to your Google page. No chasing.
In the reviewer's language, in your voice, the good ones and the hard ones.
Nobody controls Google. Every month you see what your profile brought in: calls, directions and clicks.
The difference
| Asking by hand | Review software alone | Reviews & Visibility | |
|---|---|---|---|
| Asks every client after the visit | when you remember | yes | yes |
| Replies to every review, in the reviewer's language | when you have time | you write them | yes |
| Google profile kept current | you | no | yes, with Visibility |
| Listed on 40+ directories, duplicates removed | no | no | yes, with Visibility |
| Monthly report: calls, directions, clicks | no | depends on the tool | yes, with Visibility |
| Who does the work | you | you | we do |
Three levels
A request after every visit, a reply to every review, and your best reviews shown on your website.
Everything in Reviews, plus your Google profile kept current, 4 Google posts a month, 40+ directories, map-ranking tracking and a monthly report.
Everything in Visibility, 8 Google posts a month, a Google profile for each practitioner, and a new website page every 3 months for one service in one area.
It runs on the Serapion System: the visit in your calendar is what triggers the review request, so nobody has to remember.
Live 14 days after we have what we need from you.Questions
No. Every review comes from a real client who chose to write it. We only make sure each client is asked.
Yes. Google lets businesses ask their customers for reviews. What it forbids is paying for them, offering something in return, or writing them yourself, and we do none of that.
We do, in the reviewer's language and in your voice. For a hard review, we can check the reply with you before it goes out.
Nobody can promise that, and we don't. We keep your profile complete and active, which Google rewards, and every month you see the calls, directions and clicks it brought.
Each location gets its own requests, replies and profile, managed on its own.
It depends on the level and your number of locations. You see the exact number after the Diagnostic+, before you decide anything.
14 days after we have what we need from you. The clock pauses while we wait on you, so we confirm your date at the start.
It runs on the Serapion System, which holds your calendar and client list. That is how the request goes out after every visit on its own.
The Diagnostic+ counts your reviews, your replies and your recent activity next to the businesses around you, before we ever talk. Free, done by hand, yours either way.